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Consultancy
As Results Through
Training has developed close working relationships with clients, we have found
that we have been able to add value in a range of ways over and above those of
delivering training. As well as drawing on our advice to design and deliver
extensive programmes our clients have involved us in many consultancy
projects.Since the founding of Results Through Training in 1996, we
have worked in a large number of industries on widely varied projects and this
experience also enhances current work and adds value to clients.
Potential areas of consultancy
a) Developing strategies to cope with specific issues
b) Training
needs analysis to align training plans to business objectives
c)
Conducting and analysing research with internal / external customers
d)
Development / revision of appraisal systems
e) Maximising return from a
training budget
f) Creation of short to long term development plans for
individuals & teams
g) Establishing effective measurement criteria
and reward processes
h) Advice on training design, delivery, evaluation
& consolidation of learning
Benefits
We have listed below some of the key benefits our existing
clients gained from this service:
Financial
benefits
a) Training and development expertise
available when required without the need to employ a full time training
specialist and increase headcount
b) Tailored solutions developed to
meet business needs and maximise the returns from the budget and resources
available
Expertise
c) A vast range of experience from a wide variety of industries
(from blue chip to small sized corporates) allows a different perspective to be
brought to decision making processes
d) A combination of specialist
design skills, creative flair & a financial background allows us to add
further value and compliment existing training & development teams
Objective advice
e) Our aim is to help our clients succeed and as a result we
provide honest and impartial advice
How would customers normally use our consultancy services?
Clients can contract Results Through Training on an ongoing
basis for an agreed number of days per month, or for the duration of a specific
project with the flexibility of booking additional days, if required.
These days can be used for:
a) Stand alone advice on a
specific topic
b) A project incorporating training design, delivery and/
or coaching
c) Ongoing learning and development advice
d)
Replacing a full time training resource
e) Helping during and/or
following the restructuring/ downsizing of the training function to prevent loss
of performance
Case History 1
The
problem: following negative feedback from key customers, our client decided
to establish and implement a customer care strategy, throughout the
organisation, so that ALL staff understood their part in customer
retention.
The solution: we identified an appropriate pathway for them
to follow. As a part of the process, we were delighted to deliver the customer
service training and work closely with appropriate line managers to offer
specific advice on learning consolidation and developing a customer focused
culture
Case History 2
The problem: following the introduction of an appraisal
system our client wanted advice on the best way to develop a training plan for
350 sales and customer service staff, which integrated existing and new
methodologies.
The solution : Results Through Training designed a
series of Developmental Pathways, with different pathways for the different
roles within the group. The pathways combined some existing training modules
with some key new training elements
Case
History 3
The problem: a key strategic new
role was being created and it was vital for the client that the training was
successful from the outset.
The solution : we critiqued the overall
training programme structure, to ensure consistency & relevancy. We also
advised on the specific content for the key sessions, ensuring a varied,
powerful and memorable approach was adopted.
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